Not very happy. They do have a great office BUT I went for a procedure that required a follow up a week later. (A Monday)I scheduled for a week later and ended up returning before a week(Thursday) because of pain. While in the office they finished the original procedure and I was told to return in a few days and they would start second procedure. I scheduled an appointment for Tuesday and returned. Upon my return I was told they could not take care of me as a patient any longer because I had no called no showed Monday. I tried explaining that I had came in early on a Thursday etc. so my Monday appt. Should have been cancelled.They agreed then informed me it was my job to cancel even if I ended up coming in before my appt. They said when I came on Thursday I should have cancelled my Monday appt. before making my Tuesday appt. WHAT????
Not very happy. They do have a great office BUT I went for a procedure that required a follow up a week later. (A Monday)I scheduled for a week later and ended up returning before a week(Thursday) because of pain. While in the office they finished the original procedure and I was told to return in a few days and they would start second procedure. I scheduled an appointment for Tuesday and returned. Upon my return I was told they could not take care of me as a patient any longer because I had no called no showed Monday. I tried explaining that I had came in early on a Thursday etc. so my Monday appt. Should have been cancelled.They agreed then informed me it was my job to cancel even if I ended up coming in before my appt. They said when I came on Thursday I should have cancelled my Monday appt. before making my Tuesday appt. WHAT????