Remember that anyone can write these reviews, so keep that in mind when reading the positive reviews as to whether they are authentic or not. Do not go to Andy's. The quality of work was extremely low. Repairs were not finished, there were multiple mistakes made that had to be corrected as I waited, the car was filthy, and they keep no record of the work they do to the car nor the associated charges. Do not give them your insurance estimate if you got one from an insurance company before you take it in. They will charge the full amount of the estimate no matter if they actually fulfilled all the required work. What they do here, is take the estimate from the insurance company, and charge exactly what it says on there. However, the quality of work and actual time spent on the work is much lower than what will be in your estimate. Here is what that all means: Say the insurance company gave you $3,000 as their estimate for the repair. Andy's gets the job and it costs them $2,900. They'll charge the full $3,000. If the job costs them $2,000, they'll still charge $3,000. If the job costs $1,000... THEY'LL STILL CHARGE $3,000. They have absolutely no relation to the price they charge with the parts and labor they actually put into the job when they know they can collect the full insurance amount. This is known as a scam. Insurance companies should be auditing them. They just adjust their margin to take as much as possible no matter the actual cost. I'm filing a complaint with the BBB. Here is something to take form all of this. They could not provide an itemized list of labor, parts, and costs because they did not have one. In they state of Ohio, you are required by law to produce this itemized list. And they couldn't do it, they just happily took what the insurance quoted, because they knew it's more than they would get had they just quoted it themselves.
Excellent work and very friendly staff!