So disappointed and angry!!! I was charged $25 to priority send an envelope to California (I would usually use UPS or FEDEX, but since it was going to a PO Box, that was not an option). One day before its arrival, I checked USPS' website to see where was it at. To my surprise, it said that is was on its way to the destination.. but to a completely different city. The envelope (which contained sensitive personal and financial information) was touring around California for three days until I finally got a hang of someone in their Customer Service I was told that there where two PO Boxes with the same number but in different cities... and of course the lady that received my envelope did not bother to double check if she was entering the correct one. I had to open an investigation, intercept the package and of course, pay an extra fee. I can understand people can make mistakes.. but this is what you guys do all day long.. Now I'm terrified because I have no idea if the package will be intercepted or if it's going to end up in the wrong hands. Very disappointed!
All USA
So disappointed and angry!!! I was charged $25 to priority send an envelope to California (I would usually use UPS or FEDEX, but since it was going to a PO Box, that was not an option). One day before its arrival, I checked USPS' website to see where was it at. To my surprise, it said that is was on its way to the destination.. but to a completely different city. The envelope (which contained sensitive personal and financial information) was touring around California for three days until I finally got a hang of someone in their Customer Service I was told that there where two PO Boxes with the same number but in different cities... and of course the lady that received my envelope did not bother to double check if she was entering the correct one. I had to open an investigation, intercept the package and of course, pay an extra fee. I can understand people can make mistakes.. but this is what you guys do all day long.. Now I'm terrified because I have no idea if the package will be intercepted or if it's going to end up in the wrong hands. Very disappointed!