Went to use their air pump as the drop in temperature has my tires low. The card reader didn't work. I dug out 6 quarters and punched in that I needed 33lbs. Only my front two tires inflated. The rear tires kept reading at 89lbs and since this was well over my needed 33lbs, it did not pump. I told the two women working inside and they informed me that they could not refund my money because it belongs to a 3rd party. I asked them to put an out of order sign on it so others wouldn't go through the same ordeal as me and they refused! Their reason was that their loyalty members get free air and it's better that they at least get a chance to use it, since it did work for part of the time I was using it.
So they're leaving a machine out that they know does not work, and then refuse to refund money to PAYING CUSTOMERS, all because their loyalty members MIGHT be able to get free air out of it.
No concern for their customers.
All USA
Went to use their air pump as the drop in temperature has my tires low. The card reader didn't work. I dug out 6 quarters and punched in that I needed 33lbs. Only my front two tires inflated. The rear tires kept reading at 89lbs and since this was well over my needed 33lbs, it did not pump. I told the two women working inside and they informed me that they could not refund my money because it belongs to a 3rd party. I asked them to put an out of order sign on it so others wouldn't go through the same ordeal as me and they refused! Their reason was that their loyalty members get free air and it's better that they at least get a chance to use it, since it did work for part of the time I was using it. So they're leaving a machine out that they know does not work, and then refuse to refund money to PAYING CUSTOMERS, all because their loyalty members MIGHT be able to get free air out of it. No concern for their customers.