I was home visiting family and went with them to Campbell Hardware. Used to go before I moved out of town and they had some people who were actually friendly. One girl, her name was Rose, was awesome, friendly and helpful, but is no longer there. This last visit we were waited on by some ignorant woman who wouldn't even answer a question for my dad. She was so disrespectful and acted like we were putting her out. Her name is Erica I think. She had this nasty look on her face the whole time and was so rude that I asked to speak with the owner. And guess what, he was even more rude! I just couldn't believe it. This used to be a good place for customer service but all the good people left. It's gone down hill for sure and we won't be back. Why bother when their prices are double! Plus they never have everything we need anyway. We can go to a big hardware store or order anything online these days so you would think customer service would be #1. Not the case here. Go only if you want to pay higher prices and get treated badly.
I was home visiting family and went with them to Campbell Hardware. Used to go before I moved out of town and they had some people who were actually friendly. One girl, her name was Rose, was awesome, friendly and helpful, but is no longer there. This last visit we were waited on by some ignorant woman who wouldn't even answer a question for my dad. She was so disrespectful and acted like we were putting her out. Her name is Erica I think. She had this nasty look on her face the whole time and was so rude that I asked to speak with the owner. And guess what, he was even more rude! I just couldn't believe it. This used to be a good place for customer service but all the good people left. It's gone down hill for sure and we won't be back. Why bother when their prices are double! Plus they never have everything we need anyway. We can go to a big hardware store or order anything online these days so you would think customer service would be #1. Not the case here. Go only if you want to pay higher prices and get treated badly.