Capitol Cleaners

We have been using Capital Cleaners for a long time. Recently we dropped some items off and when we picked them up they smelled musty. They said they have been having a problem with that lately from their cleaning facility. They sent it back for a second cleaning. Pick it up again and it still smelled musty. The manager informed us that it was a problem with the factory they use and there was nothing they could do. We then said we would like our money back and the manager said no and that we would need to take it up with the factory. That is unacceptable. We paid capital not the factory and capital contracts with the factory. It should not be on us to fight with the factory. Plus if you know this is a problem why would you let people pickup clothing items that stink because of your supply chains mistake. Capital cleaners just lost a long time customer.