Guys Pizza Co

Last night we had a horrible experience with this place. This was not our first order, in past and the food was good and the people were nice. The only reason there is two stars is because of how the manager handled it the next day. 8:07 pm we ordered a pizza online for delivery. Ordered for ASAP, email confirmation showed due at 8:59. At 8:30 they called to say that they were out of the funnel cake fries and asked if I wanted a substitution item. At 9:27, at which time the pizza is now 30 minutes late, I called to find out where the pizza is. The woman was EXTREMELY rude, saying we should have called the store after placing the order online for a real estimated time. What is the purpose of ordering online if you have to call the store? Besides, they had already called us earlier about the substitution item. Anyway, back to our call. We are told “it is on the way" and she hung up on me cutting off mid-sentence. She never asked my name or number as she wouldn't let us explain anything before terminating the call. Since the restaurant is only three miles away we expected the pizza soon. It is now 9:43, 20 minutes since we were told “it’s on the way”. When I ask about our pizza that we ordered close to two hours ago, she is again EXTREMELY rude saying, “it’s on the way”. At this time we mention she told us the same thing 20 minutes ago. At that statement she becomes even ruder saying she never said any such thing because she never spoke to us! I asked how she can tell me that since she never asked our order name or number. That is when she tells me we were the only delivery order that night and again repeats “it’s is on the way” and hung up as I was still speaking. The pizza finally arrived a few minutes later at 9:47. If what we just went through wasn’t bad enough, the pizza arrived undercooked! The bottom was cooked but the dough under the toppings was still raw. To make matters ever worse, the wings and guyzone were cold also as they had obviously been sitting for a long time. So when it’s all say and done, almost two hours and we couldn’t even eat the pizza. The next day we called and spoke to the manager. He was apologetic and even called us back after checking into what happened on his end. There is a $20 credit on fill for a future order. After the experience we had, it is doubtful we will use it. I can understand having issues with food quality however, nothing can justify how we were treated by that employee.