Very very impressed - they have the best fraud/verification departments. About 1 year ago I received a call from Key Bank's Fraud Dept. They explained 4 debit card transactions were flagged as suspicious - those being 4 purchases totaling over $1200 at Walmart stores near Cleveland (Not a location associated with my normal activity). In addition of finding it and notifying me they immediately credited my checking account the $1200, cancelled and reissued new debit and credit cards, and flagged my account for a manual review. The only thing they asked of me was to fill out and send back a form they sent me thru the mail. Another time I rcvd a call from a branch bc a person was trying to cash a check against my account. The check was for a large amount and was written to a payee I had never worked with before. The bank manager just wanted me to confirm it was legitimate before they processed it. How great is that??. My only negative is that I wish they had more ATMs and branches.
All USA
Very very impressed - they have the best fraud/verification departments. About 1 year ago I received a call from Key Bank's Fraud Dept. They explained 4 debit card transactions were flagged as suspicious - those being 4 purchases totaling over $1200 at Walmart stores near Cleveland (Not a location associated with my normal activity). In addition of finding it and notifying me they immediately credited my checking account the $1200, cancelled and reissued new debit and credit cards, and flagged my account for a manual review. The only thing they asked of me was to fill out and send back a form they sent me thru the mail. Another time I rcvd a call from a branch bc a person was trying to cash a check against my account. The check was for a large amount and was written to a payee I had never worked with before. The bank manager just wanted me to confirm it was legitimate before they processed it. How great is that??. My only negative is that I wish they had more ATMs and branches.