Loudonville Canoe Livery

My wife and I canoe a few times a year and this time decided to give this place a try. Upon arrival the staff were not the nicest people. Border line rude. Waited 45 minutes to be taken 14 miles up river. We, along with an older couple, launch and we let the older couple pass us as we just enjoy floating down river. We come up on a bridge where they had tipped the canoe and both were pinned under. We get them to the shore with steep banks and call the livery who could not have cared less that they had lost both paddles and were too shaken up to continue. They did not have a game plan and asked us what they should do. The employees took 30-45 minutes to get the couple in another canoe and paddle them to the next landing. I would assume that this happens multiple times a year and the staff should have had a plan for this. Other than that they did not warn us of a log jamb that had to be maneuvered. Banks were to steep to pack canoe around. I had to stand on the logs and get the canoe, with wife and puppy over 4 logs. We don't mind a little adventure but when we use an establishment to canoe with we do expect better emergency planning and warning system of river obstacles.