Marshalls

I bought a dog carrier for the airplane. I brought it home to make sure it fit and took off the tags and threw them away because the dog fit in it fine. I went to use it and saw a big slice that looked like a knife went straight across the material near the handle. I tried to take it back and exchange it and they refused. I offered to go to the back and pull another bag just like it to the front and they still refused. I am very disappointed in this marshals and I much prefer the one in North Canton.Terrible customer service