Milano's Pizza, Subs & Taps

I remember when this was a shack. To see it now still makes me look around in awe. One thing that has not changed is the fantastic bread used as the base for the subs. Makes every sandwich special. And the beer list is a nice upgrade. Bartenders are always on point here

My sub came sitting in a puddle of what I thought was grease but was told by the manager that is was au jus. The bread was so soggy!! Manager was rude and we were not given a credit for the very soggy sub although the waitress offered to get me something else. I took her up on that and asked for a different sub while handing over the messy remains of my lunch. The waitress offered my friend to take the second half of my sub home - I didn't want it. When the manager came to our table he was disrespectful to us. Asking if I didn't like the sub why was I taking half of it home? I explained to him that I was not taking it home - my friend was and only because the waitress offered it to her. He asked if I wanted the other sub and I said yes. He also said that they "dip the sub in au jus" and that was why it is soggy. Disgusting!! So my 6 inch tuna sub ended up costing me nearly $18!!! I know this restaurant is a local favorite but I just don't get it. I have never been a fan. Now I know I never will be. I won't recommend the Brown St Milano's to anyone just based on the poor customer service. I can over look less than stellar food but never poor customer service. :-(