I want to add more to John's review below and share my nightmare experience with Assistant Manager Joe on Sunday June 4th around 5:30PM ! I was there to pick a couple of visa gift cards as they were running a special on them. Joe stormed out of his office (no greetings!) to tell me "don't tear off the back cover before I check you ID and verify your credit card by phone" . I said "ok" . He sent the cashier away to handle my transaction. He asked my Driver's License and carefully inspected it. He asked what I am doing in this part of town as my drivers licence were issued in Lancaster. I thought about replying "it's none of your business" but nicely responded as "weekend shopping in Columbus" . He called my card issuer, pressed a couple of buttons and by THROWING MY CARD TO cashier desk he responded "it's declined" . I replied "my card company must be spooked by the large purchase, may I call them and clear the security alert" . He said "no we only try a card once, it's company policy." He did not even asked me to pay with an alternative method of payment. He had an attitude of my business is not welcome there and he want me out of the store. I told him that I am very disturbed by this experience and want to share my poor experience/bad policy with the company so I decided to buy a bag of candy so i can get a receipt with a survey. Guess what: HE refused to let me buy the candy and refused service because i told him I am going to complain to their customer service. He asked me to leave and threatened me to call the police. I have met with rude cashiers before but this is the next level!
All USA
I want to add more to John's review below and share my nightmare experience with Assistant Manager Joe on Sunday June 4th around 5:30PM ! I was there to pick a couple of visa gift cards as they were running a special on them. Joe stormed out of his office (no greetings!) to tell me "don't tear off the back cover before I check you ID and verify your credit card by phone" . I said "ok" . He sent the cashier away to handle my transaction. He asked my Driver's License and carefully inspected it. He asked what I am doing in this part of town as my drivers licence were issued in Lancaster. I thought about replying "it's none of your business" but nicely responded as "weekend shopping in Columbus" . He called my card issuer, pressed a couple of buttons and by THROWING MY CARD TO cashier desk he responded "it's declined" . I replied "my card company must be spooked by the large purchase, may I call them and clear the security alert" . He said "no we only try a card once, it's company policy." He did not even asked me to pay with an alternative method of payment. He had an attitude of my business is not welcome there and he want me out of the store. I told him that I am very disturbed by this experience and want to share my poor experience/bad policy with the company so I decided to buy a bag of candy so i can get a receipt with a survey. Guess what: HE refused to let me buy the candy and refused service because i told him I am going to complain to their customer service. He asked me to leave and threatened me to call the police. I have met with rude cashiers before but this is the next level!