We bought a guinea pig from here and after the first day at home we noticed he was getting watery eyes and crusting around his eye lid. When we washed his eyes it looked like he had conjunctivitis. We called Pet Valu back to see if we could bring him in to see their vet and get eye drops for him. They said that our only option was to bring him back for a refund, because they didn't have any resources like that. Everyone was nice but for a pet store to not offer and care for the pets they sell is incredibly disappointing. We already brought our guinea pig home and named him Ollie. He is already a part of the family. We will be going to pet smart for future purchases as they offer to even pay for vet services.
All USA
We bought a guinea pig from here and after the first day at home we noticed he was getting watery eyes and crusting around his eye lid. When we washed his eyes it looked like he had conjunctivitis. We called Pet Valu back to see if we could bring him in to see their vet and get eye drops for him. They said that our only option was to bring him back for a refund, because they didn't have any resources like that. Everyone was nice but for a pet store to not offer and care for the pets they sell is incredibly disappointing. We already brought our guinea pig home and named him Ollie. He is already a part of the family. We will be going to pet smart for future purchases as they offer to even pay for vet services.