PetSmart

The manager, Tommy refused my return. According to the website explanation, he was not justified in his refusal. I brought the item in, unopened, with my ID. When I told him that I read the policy. He said he had no way to return my money without a receipt. I stated the store refund card. He again stated his refusal very loudly and rudely. As I was leaving the store, he yelled at me with contempt and embarrassing me. He said so nice doing business with you. I said that I would not be back, he said good, have a nice day. Horrible experience, I will never return to that store.

Clean, well-stocked and helpful staff. We always enjoy seeing the pets that need adopted.