Public Storage

Terrible experience here. We were lured in by the promise of an inexpensive monthly rate. First, Vanessa informed us that the lock we brought was not adequate due to the fact that they have had multiple break ins. Instead of reviewing the video footage to find the thief they took advantage of the opportunity to sell me a $20 lock and insurance. I should have walked away then. Today (2/24/18) I stopped by to check on my belongings and drop an item off. I walked into my supposedly indoor storage to find a growing puddle of water coming from under my door, expanding outward to adjoining doors. My unit was in the lower level of building H.The water was dripping down from the ceiling above my unit. Upon opening my unit we found that our belongings were soaked. When we found Vanessa, her response was, "Well, you got the insurance, didn't you?" When asked for a towel or something to assist in salvaging our items, she advised that we just "pour the water off". She made no offer of assistance, and only said that she does lock check every day and that there was no water there yesterday. With Vanessa's permission, I explored the rest of the building after I rescued my stuff. When I arrived at the spot directly above my unit I discovered an exterior door. The door was in poor repair, and water was pouring into the building from underneath. Clearly this was not a new problem, as someone had placed a sandbag there previously. The sandbag had inches of cobwebs on it, so it had clearly been there for a while. So now, I have several pieces of destroyed wooden furniture and a house full of stuff I already paid to store elsewhere. The only time Vanessa became even remotely engaged in the conversation was to inform me that they do not prorate for a partial month (even when the reason for leaving is that their building was raining on the inside). RUN AWAY