After quoting the job Ralph asked to postpone conversion of a gas furnace from oil for a year because he had too much business and I was a regular customer. One year later he rose the price by more than 10%, so much for doing a favor. The job quote included installing a gas line to my pool heater, which i paid for in the quote. The install was delayed until late fall and the pool heater shut down , so Ralph asked if he could finish in the spring, which I agreed to. Here we are and now Ralph doesn't remember the quote, the gas line or the marks he made on he wall to run the line. I wish him and RL Wilson no ill will, however they lost a long time customer and any and all referrals in the future. Success changes people, not always for the best.
All USA
After quoting the job Ralph asked to postpone conversion of a gas furnace from oil for a year because he had too much business and I was a regular customer. One year later he rose the price by more than 10%, so much for doing a favor. The job quote included installing a gas line to my pool heater, which i paid for in the quote. The install was delayed until late fall and the pool heater shut down , so Ralph asked if he could finish in the spring, which I agreed to. Here we are and now Ralph doesn't remember the quote, the gas line or the marks he made on he wall to run the line. I wish him and RL Wilson no ill will, however they lost a long time customer and any and all referrals in the future. Success changes people, not always for the best.