Very disappointed with Jena because even though I showed up exactly on time for my appointment, she made me wait because she had overbooked. She told me to come back after 15 minutes, I knew she would not be done in 15 minutes because she had literally started to wash the lady's hair. So I went walking around the Greene and came back after 20-25 minutes but there was another lady waiting now so Jena told me that since it was 30 minutes after my original appointment time, I could either wait for her to be done with another customer or reschedule. No apologies, nothing, like it was my fault. I wasted my Saturday afternoon, did not make plans with friends, drove 25 miles, just to be disrespected. Very unhappy. Please learn to respect others' time!!
Very disappointed with Jena because even though I showed up exactly on time for my appointment, she made me wait because she had overbooked. She told me to come back after 15 minutes, I knew she would not be done in 15 minutes because she had literally started to wash the lady's hair. So I went walking around the Greene and came back after 20-25 minutes but there was another lady waiting now so Jena told me that since it was 30 minutes after my original appointment time, I could either wait for her to be done with another customer or reschedule. No apologies, nothing, like it was my fault. I wasted my Saturday afternoon, did not make plans with friends, drove 25 miles, just to be disrespected. Very unhappy. Please learn to respect others' time!!