Extremely frustrating experience. We had to go back twice to get enough, even though we gave the associate the measurements. Tiles were on backorder both times. A 2 day project took 4 weeks and is still sitting unfinished. Also adding to the frustration: we live 40 minutes away, so before driving there, I called to ask if they had the tile in stock (in the middle of the project). They asked for the part number which I gave off the box. The associate said they had enough on the floor, only to find out upon my arrival that it is a different “type” that is older and therefore a different lot number that did not match at all. Two more weeks. They should have asked for the lot number. When I called to add a few more tiles the next day to ensure that we didn’t run in to this issue again, I was informed that the tiles are now on backorder for 4 weeks. Infuriating. Also, they are quite pricey. Similar tile at Lowe’s for about $2-$3 less per tile. I will never go through the tile shop again if I can avoid it.
All USA
Extremely frustrating experience. We had to go back twice to get enough, even though we gave the associate the measurements. Tiles were on backorder both times. A 2 day project took 4 weeks and is still sitting unfinished. Also adding to the frustration: we live 40 minutes away, so before driving there, I called to ask if they had the tile in stock (in the middle of the project). They asked for the part number which I gave off the box. The associate said they had enough on the floor, only to find out upon my arrival that it is a different “type” that is older and therefore a different lot number that did not match at all. Two more weeks. They should have asked for the lot number. When I called to add a few more tiles the next day to ensure that we didn’t run in to this issue again, I was informed that the tiles are now on backorder for 4 weeks. Infuriating. Also, they are quite pricey. Similar tile at Lowe’s for about $2-$3 less per tile. I will never go through the tile shop again if I can avoid it.