On our way from Iowa, home to Pennsylvania, we planned to stay at this campground. However, on our way, our truck had a mechanical issue. So, I called the campground in hopes of them being able to refund some of my money since they would now be able to rent my previously reserved space. I was told on the phone the computer was not showing a refund, so I requested a phone number or email of the manager/owner. I received an incorrect email address, I later found out. After about 3 days with no reply, I went to the website, found another email address and sent my email as a second request. I received an email in reply saying they had not received my first email and they would not be responsible for the breakdown of my truck. I was not asking them to be responsible for the breakdown of my truck, just asking for a little consideration in expenses of someone who is suppose to understand and love the RV lifestyle. Unfortunately, breakdowns are part of the lifestyle. I was shocked that they showed no understanding or consideration. I would not recommend this campground, or even book a stay here again. From the reviews I'm reading and my own experiences, I'm surprised it is a KOA.
All USA
On our way from Iowa, home to Pennsylvania, we planned to stay at this campground. However, on our way, our truck had a mechanical issue. So, I called the campground in hopes of them being able to refund some of my money since they would now be able to rent my previously reserved space. I was told on the phone the computer was not showing a refund, so I requested a phone number or email of the manager/owner. I received an incorrect email address, I later found out. After about 3 days with no reply, I went to the website, found another email address and sent my email as a second request. I received an email in reply saying they had not received my first email and they would not be responsible for the breakdown of my truck. I was not asking them to be responsible for the breakdown of my truck, just asking for a little consideration in expenses of someone who is suppose to understand and love the RV lifestyle. Unfortunately, breakdowns are part of the lifestyle. I was shocked that they showed no understanding or consideration. I would not recommend this campground, or even book a stay here again. From the reviews I'm reading and my own experiences, I'm surprised it is a KOA.