So the quality of the food isn't bad. It's the service you should beware of. The last two times I've went have been gravely disappointing. I'm not rich, so I plan my orders ahead of time., I call. Incident 1: I go in to pick up an order, they don't have it and they tell me "we're too busy, we're getting ready for a wine tasting." Ah. OK. So I leave and don't come back for awhile because obviously they don't care about my business.
Some time passes, I decide to give them a shot. I call in an order for Thanksgiving: boneless prime rib. Now again, I'm not rich, but it's Thanksgiving and that was requested. So I call 3 days in advance, give the date I need it (the Tuesday before Thanksgiving). I come in, they've lost the order (again) but can I wait for them to cut another. Sure. I get it, feel it, and ask "is this boneless?" The cashier unwraps it quickly, looks at it, and says "yes." OK, they work at a meat shop, sure, they know. So fast-forward a day. It's the night before Thanksgiving, I'm getting everything prepped. And guess what, it's not boneless. There are quite a few bones. I call and leave a message. Now I don't expect to hear back till Friday. I make the meat. I don't have enough. Don't hear a thing back. So I call back on Cyber Monday. They don't do returns w/o product and a receipt. Fine. My credit card company says they can dispute the charge because of quality issues. My card company begins the process and calls them. They say they can do a refund. I get a call the next morning from the owner who tells me she needs information. There's an angry "sorry, the employee who agreed to that has been reprimanded." There's "Oh who was here?" There isn't how can I make this up to you? She really wants me to confirm which employees screwed up. "Was it so&so? He looks like this. You can't mistake him." So basically, no she's not going to do the refund, that's not their policy, thank you good day.
So yeah. I didn't need a full refund. BUT she didn't ask or offer anything. The issue was service. And it wasn't good.
All USA
So the quality of the food isn't bad. It's the service you should beware of. The last two times I've went have been gravely disappointing. I'm not rich, so I plan my orders ahead of time., I call. Incident 1: I go in to pick up an order, they don't have it and they tell me "we're too busy, we're getting ready for a wine tasting." Ah. OK. So I leave and don't come back for awhile because obviously they don't care about my business. Some time passes, I decide to give them a shot. I call in an order for Thanksgiving: boneless prime rib. Now again, I'm not rich, but it's Thanksgiving and that was requested. So I call 3 days in advance, give the date I need it (the Tuesday before Thanksgiving). I come in, they've lost the order (again) but can I wait for them to cut another. Sure. I get it, feel it, and ask "is this boneless?" The cashier unwraps it quickly, looks at it, and says "yes." OK, they work at a meat shop, sure, they know. So fast-forward a day. It's the night before Thanksgiving, I'm getting everything prepped. And guess what, it's not boneless. There are quite a few bones. I call and leave a message. Now I don't expect to hear back till Friday. I make the meat. I don't have enough. Don't hear a thing back. So I call back on Cyber Monday. They don't do returns w/o product and a receipt. Fine. My credit card company says they can dispute the charge because of quality issues. My card company begins the process and calls them. They say they can do a refund. I get a call the next morning from the owner who tells me she needs information. There's an angry "sorry, the employee who agreed to that has been reprimanded." There's "Oh who was here?" There isn't how can I make this up to you? She really wants me to confirm which employees screwed up. "Was it so&so? He looks like this. You can't mistake him." So basically, no she's not going to do the refund, that's not their policy, thank you good day. So yeah. I didn't need a full refund. BUT she didn't ask or offer anything. The issue was service. And it wasn't good.