I too was lied to. They will promise you whatever you want to hear and once they get your money, they blow you off. I specifically requested a keepsake of my mother which they promised they would order as part of the "package". It's been 3 months, I've emailed twice and called and they will not respond. Instead of admitting they screwed up, they ignore me. It's reprehensible that they would treat people like this on the heels of such a personal loss. Webb-Noonan handled my cousin's funeral beautifully and I had a keepsake within 2 weeks. These people are unprofessional and uncaring and shouldn't be in the business of dealing with people.
All USA
I too was lied to. They will promise you whatever you want to hear and once they get your money, they blow you off. I specifically requested a keepsake of my mother which they promised they would order as part of the "package". It's been 3 months, I've emailed twice and called and they will not respond. Instead of admitting they screwed up, they ignore me. It's reprehensible that they would treat people like this on the heels of such a personal loss. Webb-Noonan handled my cousin's funeral beautifully and I had a keepsake within 2 weeks. These people are unprofessional and uncaring and shouldn't be in the business of dealing with people.