While the banking system in itself is good, and the people can be very friendly. Though, therein lies the problem. I was attempting to reach them to find out why my check had yet to clear, and unfortunately I didn't get to them before their very early closing hour of 2 on Saturday. I then tried to access their alleged 24/7 phone bank, and was unable to get anyone. It would be understandable if it were say 8 or 9 pm, but 4 on a Saturday is not unreasonable. When they finally gave me the option of talking to an actual human being, "We're sorry, but you will have to call again during business hours". Not being able to reach a human being at a reasonable hour is extremely frustrating, and could get people in trouble if they cannot figure out why a check that is supposed to clear in 24 hours max has yet to clear.
While the banking system in itself is good, and the people can be very friendly. Though, therein lies the problem. I was attempting to reach them to find out why my check had yet to clear, and unfortunately I didn't get to them before their very early closing hour of 2 on Saturday. I then tried to access their alleged 24/7 phone bank, and was unable to get anyone. It would be understandable if it were say 8 or 9 pm, but 4 on a Saturday is not unreasonable. When they finally gave me the option of talking to an actual human being, "We're sorry, but you will have to call again during business hours". Not being able to reach a human being at a reasonable hour is extremely frustrating, and could get people in trouble if they cannot figure out why a check that is supposed to clear in 24 hours max has yet to clear.