Bad experience!!! We have been going to this store now for a couple of months and I can say that the staff and owners were very friendly and helpful but when you have an issue with a purchase, BUYER BEWARE! My husband and daughter recently took our dog to their self-wash facility and afterward purchase a $15 product. The owner gave them the impression that they could return it without any issue as both my husband and daughter recall her stating “if it doesn’t work out then just bring it back”. But when we went back to return the item the owner didn't honor the return and insinuated that my husband and daughter lied about the interaction. She went on explaining to me how she is a business owner and cannot expect to lose money on items. I do understand that businesses cannot lose money but the simple fact that not even a store credit was offered tells me a lot about how they conduct business. Do not expect to be able to return something once you walk out the door even if told they accept returns.
All USA
Bad experience!!! We have been going to this store now for a couple of months and I can say that the staff and owners were very friendly and helpful but when you have an issue with a purchase, BUYER BEWARE! My husband and daughter recently took our dog to their self-wash facility and afterward purchase a $15 product. The owner gave them the impression that they could return it without any issue as both my husband and daughter recall her stating “if it doesn’t work out then just bring it back”. But when we went back to return the item the owner didn't honor the return and insinuated that my husband and daughter lied about the interaction. She went on explaining to me how she is a business owner and cannot expect to lose money on items. I do understand that businesses cannot lose money but the simple fact that not even a store credit was offered tells me a lot about how they conduct business. Do not expect to be able to return something once you walk out the door even if told they accept returns.