I wanted to write a review for the service I was provided by Pickerington Appliance and Repair. I originally called because a pump went out on my LG Tromm Front Load Washer. I wanted to use a local business to repair my appliance in lieu of using a large company such as Sears. This turned out to be a mistake.
On the first trip to my home, the repair seemed to go as planned without any issues. A few weeks later, the washer began making a grinding, creaking sound when it went into a high spin cycle in the area of the repair. Of course, this prompted me to contact the aforementioned company again to revist the issue. I was advised in advance that I would have to pay for a second service call, even though this was looked at previously. I wholeheartedly disagree with this decision. The repair person came back and replaced the same pump he originally replaced. Once again, a few weeks later the problem got even worse.
On my third call to the repair service, the repairman agreed to come back to take a look at the washer now that the noise was getting unbearable when it was in a spin cycle. Keep in mind that I recorded the video/sounds on my smart phone to help him diagnose the problem. On the third visit he only stared at the machine and said "I don't know what the problem is." He didn't take it apart, nor did he try to troubleshoot the problem and the issue with my washer is still unresolved. At least I didn't have to pay for another service call.
I do not recommend this company for repairs or any other services they provide. I would contact a corporate owned or a national repair company vs. this local company.
All USA
I wanted to write a review for the service I was provided by Pickerington Appliance and Repair. I originally called because a pump went out on my LG Tromm Front Load Washer. I wanted to use a local business to repair my appliance in lieu of using a large company such as Sears. This turned out to be a mistake. On the first trip to my home, the repair seemed to go as planned without any issues. A few weeks later, the washer began making a grinding, creaking sound when it went into a high spin cycle in the area of the repair. Of course, this prompted me to contact the aforementioned company again to revist the issue. I was advised in advance that I would have to pay for a second service call, even though this was looked at previously. I wholeheartedly disagree with this decision. The repair person came back and replaced the same pump he originally replaced. Once again, a few weeks later the problem got even worse. On my third call to the repair service, the repairman agreed to come back to take a look at the washer now that the noise was getting unbearable when it was in a spin cycle. Keep in mind that I recorded the video/sounds on my smart phone to help him diagnose the problem. On the third visit he only stared at the machine and said "I don't know what the problem is." He didn't take it apart, nor did he try to troubleshoot the problem and the issue with my washer is still unresolved. At least I didn't have to pay for another service call. I do not recommend this company for repairs or any other services they provide. I would contact a corporate owned or a national repair company vs. this local company.