Baymont by Wyndham Logan

My husband and I planned on staying here and came in with our ESA. We were told we couldn't stay after waiting for two attendants to finish checking in one couple ahead of us. Google stated the hotel was pet-friendly. I informed the front desk of this and he had to spout back "no, it's not" as we walked out. Which of course made my husband upset and blah blah blah. I later confirmed that "pet friendly" in fact was a listed amenity. The situation could have been handled better than it was by the front desk. I would be embarrassed to have that team work for me. I train guest experience for a living all over the country: maybe you should invest in training for your team. Rethink your policy as you are mocking people who battle with mental illness everyday. The whole situation should have never happened with a training on how to minimize negativity. Shame.